Why am I getting an abandoned cart email?

Good question — and we totally get how that could be confusing. There are 3 scenarios which...good news!...usually just mean a tech blip on our side and you've got nothing to worry about :)

Sometimes, if you visit the checkout page but step away (even just for a few minutes) before completing your order, our system automatically tags that as an "abandoned cart."
Even if you came back and finished your purchase later (which — yay, thank you!), the system still sends that reminder email by default.
Or lastly, if you started checking out with one email address but ended up completing your purchase with a different one, the original email might still get flagged as an abandoned cart — even though everything on your end is complete and paid.

If you’ve already completed your order, no worries at all — you can safely ignore that abandoned cart email.

Your payment went through just fine, and you’re all set. No extra charges. No further action needed.

Thanks for your understanding (and for being here with us)!